Returns and Refunds

Returns should be packed to avoid damage in shipping and sent to:


American Psychiatric Association Publishing
Attn: Returns Department
2427 Bond Street
University Park, IL 60484


Individuals

Books may be returned within 30 days for a full refund.
Journals subscriptions may be cancelled entitling you to a refund of all unmailed issues.
PsychiatryOnline subscriptions may be cancelled entitling you to a refund for the remaining months of your subscription.
Videos and CD-ROMS may be returned, provided they are unopened, within 30 days for a full refund.
The original invoice or packing slip must be included in the return shipment.
Shipping/handling for the original shipment will not be reimbursed.


Wholesalers and Retailers

Returns

Permission is not required.
Books must be in salable condition to be eligible for credit.
Books must be returned within 12 months for invoice date.
The original invoice number must be referenced for full credit.
Shipping of returned books will be at the expense of the customer.
Whenever a new edition of a book becomes available, the old edition must be returned within 90 days to be eligible for credit.
Shipping/handling for the original shipment will not be reimbursed.


Damaged Books

Books received in damaged or defective condition, or incorrect shipments, can be returned for full credit.
Books damaged in transit to APA Publishing are not eligible for credit and will only be returned to the customer at customer's request. Shipping/handling is not reimbursable. Books will be held for 90 days.
The original invoice number must be referenced on all damaged book returns.