Frequently Asked Questions (FAQs)

Contact

How do I contact American Psychiatric Association Publishing?

Call us
800-368-5777 or 202-459-9722 (M-F 9:00 AM – 5:30 PM)
Fax
202-403-3094
Email
Use our contact form or email appi@psych.org
Mail
American Psychiatric Association Publishing,
A Division of American Psychiatric Association
Attn: Customer Service
800 Maine Avenue, S.W. Suite 900
Washington, DC 20024

Orders

How do I order books and journals from American Psychiatric Association Publishing?

How long will it take to receive my order?

Book orders will arrive in 5-10 business days. A shipping confirmation will be sent to your email address when your order is shipped. For journal subscriptions, the first issue will arrive at the beginning of the month corresponding to the journal's issue date. Back issues will arrive in 3-5 weeks. Please allow an extra 2 weeks for international destinations.

How can I get a copy of an invoice?

Please login to your account to access your order details or contact customer service.
Call us
800-368-5777 or 202-459-9722 (M-F 9:00 AM – 5:30 PM)
Fax
202-403-3094
Email
Use our contact form or email appi@psych.org
Mail
American Psychiatric Association Publishing,
A Division of American Psychiatric Association
Attn: Customer Service
800 Maine Avenue, S.W. Suite 900
Washington, DC 20024

Does American Psychiatric Association Publishing accept purchase orders?

APA Publishing accepts purchase orders for subscriptions and book orders from institutions, hospitals, universities, government agencies and school districts. Unfortunately, we cannot accept purchase orders from individuals, APA members, and authors. We do not accept purchase orders for less than $250. Orders below $250 must be prepaid by check or credit card.

For orders requiring pre-payment, we can send a pro forma invoice based on your purchase order information. Pro forma invoices must be paid in full before the order will be shipped.

You can send your purchase order via:
Fax
202-403-3094
Mail
American Psychiatric Association Publishing,
A Division of American Psychiatric Association
800 Maine Avenue, S.W. Suite 900
Washington, DC 20024


A valid purchase order must be an original document with the following information:

  1. Company Name
  2. Purchase order number
  3. Bill to and Ship to addresses
  4. Quantity, item numbers and descriptions
  5. Price (prices can be obtained by visiting www.appi.org or by calling 1-800-368- 5777)
  6. Shipping instructions. Customers have the option of using your own freight company.
  7. If not using your freight company, please add 9.5% of order total for shipping and handling. Shipping and handling applies to book orders, not subscriptions.


If you have additional questions, please contact customer service.
Call us
800-368-5777 or 202-459-9722 (M-F 9:00 AM – 5:30 PM)
Fax
202-403-3094
Email
Use our contact form or email appi@psych.org
Mail
American Psychiatric Association Publishing,
A Division of American Psychiatric Association
Attn: Customer Service
800 Maine Avenue, S.W. Suite 900
Washington, DC 20024

How can I change the address for my journal subscription?

You can login to your account to update this information. You can also email Customer Service. Please provide your old and new address in your request.

How will my order be shipped?

Standard shipping is via UPS ground. We require a street address to ship your order and cannot ship to PO boxes or APO addresses. Please contact Customer Service for next day delivery information and pricing. Your order should arrive within 5 business days after it has shipped from our warehouse.
Call us
800-368-5777 or 202-459-9722 (M-F 9:00 AM – 5:30 PM)
Fax
202-403-3094
Email
Use our contact form or email appi@psych.org
Mail
American Psychiatric Association Publishing,
A Division of American Psychiatric Association
Attn: Customer Service
800 Maine Avenue, S.W. Suite 900
Washington, DC 20024

How do I know if my order was accepted?

If the confirmation page appears on the site after you place your order, then your order has been received by us. You will also receive a confirmation email after placing your order online.

How do I know if a book is currently in stock?

Unless otherwise noted all titles are in stock and will be available for shipping as soon as the order is received. If a title is listed as 'Coming Soon' on the top of the page, it has not yet been published. However, you can place an order for this title and it will be shipped as soon as it becomes available.

What payment methods does American Psychiatric Association Publishing accept?

We accept Visa, MasterCard, and American Express. Checks are accepted by mail only and should be made payable to American Psychiatric Association Publishing. View information on electronic transfers.
Instructions for Wiring Funds to the American Psychiatric Association

BANK OF AMERICA
Washington, DC
730 – 15th Street, NW
Washington, DC 20005

ABA#: 054001204 (ACH)
ABA#: 026009593 (Wires)

Beneficiary Name: American Psychiatric Association
Beneficiary Account: 001933049629
Swift Code: BOFAUS3N

All wire transfers must include an additional bank fee of $25.00

Subscriptions

How do I access my online journals, subscriptions, and CME?

Login with your username and password at PsychiatryOnline.org. Note that passwords are case sensitive.

For subscription purchases which include continuing medical education (CME), please see our CME access instructions.

What are the terms of use for subscription products?

Discounts

Are current American Psychiatric Association (APA) members entitled to a discount?

If you are an American Psychiatric Association (APA) member, you are entitled to a 20% discount on all book orders. APA Resident-Fellow Members are entitled to a 25% discount on all book orders. The pricing for journal and PsychiatryOnline.org subscriptions already reflects a special discount price so no additional APA Member and APA Resident-Fellow Member discounts will be applied to subscriptions. Your discount will automatically be applied when you order on our website. Learn more about becoming an APA member.

Are bulk quantity discounts offered?

APA Publishing does offer quantity discounts. For more information please see our bulk discount grid.

Other

How do I request an Exam or Desk Copy?

What versions of the SCID-5 (Structured Clinical Interview for DSM-5 Disorders) are available?

For detailed information on each of the SCID-5 versions, please visit the SCID-5 page.  

What are your guidelines for manuscript submission?

eBooks Questions

What is an eBook?

An eBook is an electronic version of a book. APA Publishing eBooks allow users to read publications on personal computers and mobile devices. APA Publishing eBooks retain the look of a printed book—with the layout, figures, and images intact—but fonts and font sizes are adjustable for closer study. Users can read eBooks online or download them for offline reading.

Can I view a sample eBook?

All APA Publishing eBooks have sample pages available through the iPublish View Inside feature on the site. Click the View Inside button below the title for a free preview

What can I do with my eBook?

In addition to reading and downloading, you can:

  • Search: APA Publishing eBooks are searchable. You can search within a book or across your ebook library.
  • Customize: You can highlight text on the screen, bookmark pages, or add notes throughout the eBook.
  • Easy Navigation: In addition to accessing books from your library, your notes, bookmarks, and highlights become part of your dashboard and quick links.

Can I print my eBook?

No. APA Publishing eBooks and their pages cannot be printed.

Can my eBooks be downloaded to more than one device?

The eBooks purchased are for your personal use only, but you may download and access your books for a total of 3 devices. If you exceed this quantity, you will get an error message “Maximum device limit exceeded”. If you need to deauthorize or reset your devices, please contact Customer Service.

Are eBooks updated? Will I receive updates automatically?

Individual APA Publishing eBooks are updated if/when errors occur or other updates are needed. Additionally, eBook customers have the opportunity to be among the first to purchase new editions of APA Publishing eBooks when they are released.

Rights to content

When you purchase an eBook you are obtaining the right to read the content online as well as download it to your own device to be accessed offline. These rights are subject to technology conditions and limitations as well as contractual agreements between the APA and its vendors.

Sharing eBooks among multiple users

American Psychiatric Association Publishing does not encourage the sharing of username/login credentials between multiple users. You are allowed to download and access eBooks on a total of 3 devices. If you exceed 3 devices, you will receive the error message "Maximum device limit exceeded."

Purchasing issues

I can't find the link for my eBook.

Your eBook is available at ebooks.appi.org or in the APA eBooks app for iOS or Android. Simply login to your account with your appi.org username and password and your purchaed eBooks will be available to read or download to your device.

What is the return policy on an eBook?

We are unable to accept returns or offer refunds on completed, downloaded eBook purchases. Once the eBook is purchased, the sale is considered to be complete and final.

Are all American Psychiatric Association Publishing titles available as eBooks?

Almost all new APA Publishing titles are released in both print and eBook formats. We also offer an expanding list of backlist titles as eBooks. See our eBooks page to find a particular eBook title. If there is an APA Publishing book you would like to see as an eBook that isn’t currently in that format, please contact us at psychiatryonline@psych.org and let us know.

I've reached my device limit and can't download an eBook. Do I need to buy it again?

If you have exceeded 3 devices for a particular eBook, you will receive the error message "Maximum device limit exceeded." Contact Customer Service to deauthorize or reset your devices.

Technical Requirements

What are the hardware technical requirements?

iOS App:
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App:
Requires Android 5.0 and up

Platform on Online Browsers:
Chrome –Version 42 and above
Firefox –Version 37 and above
Safari – Version 8 and above
Internet Explorer – Version 11 and above
iOS Device browsers – Device version 7.0 and above
Android device browsers – Device version 4.4 and above

What are the supported eBook formats?

APA Publishing eBooks are encrypted PDF or ePub2 files.

You can download eBooks to the iPublishCentral Reader on your personal computer (PC or Mac).

eBooks purchased on the APA Publishing website cannot be downloaded as a file and cannot be read on any other third party reader (eg, Apple’s iBook app, Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the APA Publishing eBooks Reader apps (available in the Apple App store or Google Play store) or online at ebooks.appi.org.

APA Publishing eBooks cannot be downloaded or copied to a flash drive.

APA Publishing eBooks cannot be printed.