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eBook FAQs 

Q: How do I buy an eBook from appi.org?
Q: How do I buy an American Psychiatric Publishing eBook from another vendor?
Q: How do I download my eBook?
Q: What if I accidentally lose the page that contains the link to my eBook, before downloading?
Q: I downloaded my eBook but I can't find it now.
Q: What is Adobe Digital Editions?
Q: I'm having trouble with Adobe Digital Editions.
Q: What eBook formats does American Psychiatric Publishing use?
Q: I have a Kindle or Kindle Touch or Kindle Fire. Can I read eBooks purchased directly from appi.org on this device?
Q: I have an iPad or iPhone. Can I read eBooks purchased directly from appi.org on this device?
Q: How do I know if I can read eBooks downloaded from appi.org on my device?
Q: Can I read eBooks on my Mac?
Q: To read an eBook on multiple devices (such as my laptop and my smartphone), do I need to purchase multiple copies?
Q: Are all American Psychiatric Publishing titles available as eBooks?
Q: Can I print out my eBook? To how many readers/computers can I download my eBook?
Q: Do I have to pay sales tax on eBooks?
Q: Can I order eBooks by phone or mail?
Q: Can I pay for an eBook with a check?
Q: How long does it take to download an eBook?
Q: I'm having trouble with my e-reader device.
Q: What is the return policy for eBooks?
Q: I'm still having problems and would like to contact somebody.
Q: Are eBooks available for purchase by institutions?
Q: How do I use Adobe Digital Editions with screen reading technology?

How do I buy an eBook from appi.org?
Add the eBook to your shopping cart and proceed with the ordering process. When your order is complete, you will be prompted to download your eBook. Please note that you must have Adobe Digital Editions installed before downloading your eBook. (Please also note: Adobe Digital Editions is a different product from the more common Adobe Reader.) For more information, read our step-by-step guide.


How do I buy an American Psychiatric Publishing eBook from another vendor?
In addition to being able to purchase APP eBooks on appi.org, you can also purchase APP eBooks from many online booksellers, including Barnes & Noble, Google Play, Kobo, eBooks.com, and the Apple iBookstore.



What if I accidentally lose the page that contains the link to my eBook, before downloading?
Your confirmation e-mail includes a link to your eBook download. If you cannot find your confirmation e-mail, please check your spam folder. You can also retrieve the link by going to My Account on appi.org and clicking on the order number under Order History. You may also contact psychiatryonline@psych.org to request a new download link.


I downloaded my eBook but I can't find it now.
Your eBook should automatically open in Adobe Digital Editions. Once you have closed Adobe Digital Editions, the eBook can be found by simply opening Adobe Digital Editions and checking the Library section. You can also locate the file in the default download directory on your computer. The default location in Windows is the 'Digital Editions' folder in 'My Documents.' In Mac OS, the default location is the 'Digital Editions' folder in 'Documents.' If you have downloaded an EPUB file, you can search for recently added files with the file extension “.epub.” PDF files have the extension “.pdf.”


What is Adobe Digital Editions?
Adobe Digital Editions is a free software program used to view and manage eBooks. You will need to download Adobe Digital Editions in order to purchase and download eBooks from APP and transfer eBooks from your computer to other devices. You can use Adobe Digital Editions to manage eBooks from sources other than APP, and to organize all of your eBooks into a custom library. Before installing Adobe Digital Editions, please check that your system meets the Adobe Digital Editions system requirements.


I'm having trouble with Adobe Digital Editions.
If you see a "resume pending tasks" or "error getting license" message while using Adobe Digital Editions, simply click "ok" and you will be able view your eBook. If your problem concerns downloading or opening Adobe Digital Editions, please contact Digital Editions Help.


What eBook formats does American Psychiatric Publishing use?
Most of our eBooks are offered in EPUB format, a widely supported, reflowable format that allows you to change the font size for easy reading. For several of our titles, for which the preservation of the exact look of the print book is important, the title is offered in PDF format, a fixed format that looks just like the printed book.


I have a Kindle or Kindle Touch or Kindle Fire. Can I read eBooks purchased directly from appi.org on this device?
No. Kindles use proprietary software, and will only display eBooks purchased directly from Amazon. APP eBooks are not available through Amazon at this time.


I have an iPad or iPhone. Can I read eBooks purchased directly from appi.org on this device?
Yes. iPad and iPhone users can order directly from appi.org. After downloading Adobe Digital Editions on your computer and purchasing your eBook, you'll need to download the free Bluefire eReader application to your device. For instructions, please see our Bluefire step-by-step guide.


How do I know if I can read eBooks downloaded from appi.org on my device?
APP eBooks can be read on any device that supports the eBook format you purchase (either EPUB or PDF) and that is supported by Adobe Digital Editions. You can purchase and download your eBook directly to the device if it includes a web browser and Adobe Digital Editions. Or, you may transfer the eBook to a supported device from a computer with Adobe Digital Editions installed. EBooks ordered on appi.org are compatible with most eReaders.
  • iPad and iPhone phone users can order directly from appi.org. After downloading Adobe Digital Editions on your computer and purchasing your eBook, you'll need to download the free Bluefire eReader application to your device. For instructions, please see our Bluefire step-by-step guide. You may also order from the Apple iBookstore.
  • Kindles use proprietary software, and will only display eBooks purchased directly from Amazon. APP eBooks are not available through Amazon at this time.
  • Android users, please check to see if the e-reader on your device is supported by Adobe Digital Editions.
  • Sony users can either download Adobe Digital Editions and use it to manage your eBooks, or use the software that came with your Sony reader. If you use your Sony software and don't download Adobe Digital Editions, when you click on your download link at the end of the ordering process, your eBook should automatically open in your Sony software.
  • Nook users can order directly from appi.org, using Adobe Digital Editions to manage and transfer your eBook. You may also order on barnesandnoble.com.
  • Kobo users can order directly from appi.org, using Adobe Digital Editions to manage and transfer your eBook. You may also order on kobobooks.com.


Can I read eBooks on my Mac?
Yes. Adobe Digital Editions is available for the Mac. Currently, Adobe Digital Editions only works on Mac OS 10.5 or later.


To read an eBook on multiple devices (such as my laptop and my smartphone), do I need to purchase multiple copies?
No. You only need one copy of an eBook at a time, as each eBook that you purchase can be used on up to 6 devices. Adobe Digital Editions includes instructions for authorizing each of your devices and transferring your eBooks onto them.


Are all American Psychiatric Publishing titles available as eBooks?
Almost all new APP titles are released in both print and eBook formats. We also offer an expanding list of backlist titles as eBooks. See our eBooks page to find a particular eBook title. If there is an APP book you would like to see as an eBook that isn’t currently in that format, please contact us at psychiatryonline@psych.org and let us know.


Can I print out my eBook? To how many readers/computers can I download my eBook?

APP eBooks come with certain restrictions (also known as DRM or Digital Rights Management) for the protection of copyrights. When you purchase and download an eBook directly from APP, you have the right to:

  • Download the eBook 4 times (with the same Adobe ID).
  • Access the entire book with no expiration date.
  • Read the eBook on up to 6 devices.

No portion of APP eBooks can be printed or copied. APP eBooks cannot be sent to another user due to copyright restrictions.



Do I have to pay sales tax on eBooks?
APP charges a 5% sales tax on all orders from Virginia.


Can I order eBooks by phone or mail?
Currently, APP eBooks can only be ordered online.


Can I pay for an eBook with a check?
No. eBooks can only be purchased with a credit or debit card at this time.


How long does it take to download an eBook?
The download time depends on the size of the eBook you order and the speed of your internet connection. Download times generally vary between 2 seconds and 2 minutes.


I'm having trouble with my e-reader device.
Please contact the maker of your device.


What is the return policy for eBooks?
We are unable to accept returns or offer refunds on completed, downloaded eBook purchases. Before completing your eBook transaction, please take care to ensure you have purchased the correct format and title and that your e-reader is compatible (remember, Kindles are not able to read our eBooks). We encourage you to activate Adobe Digital Editions and test your software and system configurations by downloading a free sample eBook before making your first purchase. If you have concerns about your purchase, please contact psychiatryonline@psych.org.


I'm still having problems and would like to contact somebody.

If the above FAQ and our step-by-step guide do not fully answer your questions, contact psychiatryonline@psych.org. Please provide as much detail as possible in your message, such as:

  • Steps to reproduce the problem (in as much detail as possible).
  • Exact text of any error message (screen shots are helpful). URL(s) of any error page(s) you encounter.
  • Date of sale.
  • The email address that you used to create your account.
  • Title(s) of problem download(s).
  • Applicable software version (for example: Adobe Digital Editions, version 1.7.2).
  • If applicable, your device type and operating system.


Are eBooks available for purchase by institutions?
No. eBooks are only available for individual purchase and not for use at institutions.


How do I use Adobe Digital Editions with screen reading technology?
Adobe Digital Editions is designed to work with assistive technologies on Mac and Windows. You must separately install/enable these applications. Installation instructions can be found on the respective web sites (JAWS, NVDA, or Window-Eyes on Windows and VoiceOver on Mac). Version 2.0 was designed with support for full keyboard controls (tab navigation and shortcuts), improved text enlargement, and support for high-contrast modes. Shortcuts are listed in the Getting Started eBook that is installed along with the Adobe Digital Editions.