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Institutional Subscription FAQs 

Q: Our institution has not yet activated our online access to our APP journal(s) subscriptions, how do I do so?
Q: How do I update my institution’s IP addresses?
Q: How do I update the administrator contact information on my account?
Q: How do I access my usage statistics?
Q: Is FOCUS: The Journal of Lifelong Learning in Psychiatry included in institutional subscription packages?
Q: Is CME included in institutional subscription packages?
Q: Can I get a list of all the PsychiatryOnline.org resources and their persistent URLs, ISBN, and online and print ISSN numbers?
Q: Does PsychiatryOnline.org work with Athens?
Q: Does POL support commerical proxy servers?
Q: How do I add my institution’s logo to our subscription?
Q: Do you have any marketing materials available to help us promote the subscription product(s) to our patrons?
Q: Who should I contact with questions and/or technical issues?
Q: How do I wire funds or send checks to American Psychiatric Publishing?
Q: How do I purchase a PsychiatryOnline or institutional journal subscription outside of the U.S.?
Q: How do I obtain MARC records for PsychiatryOnline?

Our institution has not yet activated our online access to our APP journal(s) subscriptions, how do I do so?

If you are a new institutional customer to American Psychiatric Publishing, you will receive an email providing instructions for creating and activating your institution’s Administrator account. This email is sent to the administrator’s email address that was supplied with your order and goes out after the subscription has been processed. If a new user account should need to be created, you will receive an email asking that you verify your email address by clicking on the link therein. Once your administrator account has been successfully activated, you will receive a confirmation email. You may now sign in to www.psychiatryonline.org and enter the administration area by clicking on either "MyPOL" or the administrator’s name displayed in the upper right hand corner. You will be able to manage your authenication methods, generate usage reports, and add customized banner text and institutional logo.



How do I update my institution’s IP addresses?

Use your admin credentials to sign in to the POL site (www.psychiatryonline.org) and enter the administration area by clicking on either “MyPOL” or the administrator’s name displayed in the upper right hand corner. IP information can be verified or updated as needed by clicking on the “IP Ranges” section heading. For more information on how to manage your IPs, please see our Administrator Guides on our Institutional Subscriptions page: http://www.appi.org/InstitutionalSubscriptions/Pages/InstitutionalSubscriptions.aspx



How do I update the administrator contact information on my account?

Please email any changes to your institution’s administrator contact information or company address to institutions@psych.org. We will update your account and email you verification that your account has been updated.



How do I access my usage statistics?

PsychiatryOnline.org is compliant with the current COUNTER standards (COUNTER 3 for Journals and COUNTER 1 for Books). You can view details of your institution’s usage statistics anytime at www.psychiatryonline.org. Use your administrator login to access your statistics. For further instructions, refer to the COUNTER Usage Reports User Guide.



Is FOCUS: The Journal of Lifelong Learning in Psychiatry included in institutional subscription packages?

FOCUS is not included in institutional subscription packages. If you are interested in subscribing to this journal, please contact institutions@psych.org for a subscription rate quote.



Is CME included in institutional subscription packages?

CME is not included in institutional subscription packages. CME is only available for purchase by individuals.




Does PsychiatryOnline.org work with Athens?

Use your admin credentials to sign in to the POL site (www.psychiatryonline.org) and enter the administration area by clicking on either “MyPOL” or the administrator’s name displayed in the upper right hand corner. OpenAthens information can be verified or updated as needed by clicking on the “OpenAthens/Shibboleth" heading. For more information on how to manage your OpenAthens, please see our Administrator Guides on our Institutional Subscriptions page: http://www.appi.org/InstitutionalSubscriptions/Pages/InstitutionalSubscriptions.aspx



Does POL support commerical proxy servers?
PsychiatryOnline does support commerical proxy servers. Please add the proxy IP address to the 'IP Ranges' section in the adminstrator section. If a buse URL is available, please provide it to APP by submitting to institutions@psych.org with the subject header: Proxy URL for [institution name].
 For more information on how to manage authentication, please see our Administrator Guides on our Institutional Subscriptions page: http://www.appi.org/InstitutionalSubscriptions/Pages/InstitutionalSubscriptions.aspx


How do I add my institution’s logo to our subscription?

Use your admin credentials to sign in to the POL site (www.psychiatryonline.org) and enter the administration area by clicking on either “MyPOL” or the administrator’s name displayed in the upper right hand corner. Logos and banner text information can be added or updated as needed by clicking on the “Co-branding" heading. For more information on how to manage your logos and branding text, please see our Administrator Guides on our Institutional Subscriptions page: http://www.appi.org/InstitutionalSubscriptions/Pages/InstitutionalSubscriptions.aspx



Do you have any marketing materials available to help us promote the subscription product(s) to our patrons?

APP offers subscribers posters, pens, and bookmarks for their library to distribute to patrons for special events and/or training days. Please send your request for these promotional materials to institutions@psych.org. If there is anything else you need to help promote APP products to your patrons, please feel free to ask.



Who should I contact with questions and/or technical issues?
If you have any questions or experience any issues, please contact
APP Customer Service
1000 Wilson Blvd, Suite 1825
Arlington, VA 22209 USA
Phone : 800-368-5777; 1-703-907-7322
Fax : 1-703-907-1092
Email: psychiatryonline@psych.org




How do I obtain MARC records for PsychiatryOnline?

Click here to access MARC records for PsychiatryOnline