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Institutional Subscription FAQs 

Q: Our institution has not yet activated our online access to our APP journal(s) subscriptions, how do I do so?
Q: How do I update my institution’s IP addresses?
Q: How do I update the administrator contact information on my account?
Q: How do I access my usage statistics?
Q: Is FOCUS: The Journal of Lifelong Learning in Psychiatry included in institutional subscription packages?
Q: Is CME included in institutional subscription packages?
Q: Can I get a list of all the PsychiatryOnline.org resources and their persistent URLs, ISBN, and online and print ISSN numbers?
Q: Does PsychiatryOnline.org work with Athens?
Q: Open URLs and SFX
Q: How do I add my institution’s logo to our subscription?
Q: Do you have any marketing materials available to help us promote the subscription product(s) to our patrons?
Q: Who should I contact with questions and/or technical issues?
Q: When is DSM-5 going up on PsychiatryOnline.org?
Q: Can I get a list of all of the DSM Premium resources and their persistent URLs, ISBN, and online and print ISSN numbers?
Q: How do I wire funds or send checks to American Psychiatric Publishing?
Q: How do I purchase a PsychiatryOnline or institutional journal subscription outside of the U.S.?
Q: How do I obtain MARC records for the DSM Premium Collection?

Our institution has not yet activated our online access to our APP journal(s) subscriptions, how do I do so?

Please email institutions@psych.org with your institution’s IP addresses (or one of the following authentication methods: public username and password, referring URL, Athens ID, or open URL) and we will activate your institution’s online access to your APP subscriptions. We will email you verification that your subscription(s) has been activated.



How do I update my institution’s IP addresses?

Please email any changes to your institution’s IP addresses to institutions@psych.org. We will update your account and email you verification that your account has been updated.



How do I update the administrator contact information on my account?

Please email any changes to your institution’s administrator contact information or company address to institutions@psych.org. We will update your account and email you verification that your account has been updated.



How do I access my usage statistics?

PsychiatryOnline.org is compliant with the current COUNTER standards (COUNTER 3 for Journals and COUNTER 1 for Books). You can view details of your institution’s usage statistics anytime at http://sitemaster.psychiatryonline.org. Use your administrator login to access your statistics. If you have forgotten your administrator user name and password, please email institutions@psych.org. For further instructions, refer to the COUNTER Usage Reports User Guide.



Is FOCUS: The Journal of Lifelong Learning in Psychiatry included in institutional subscription packages?

FOCUS is not included in institutional subscription packages. If you are interested in subscribing to this journal, please contact institutions@psych.org for a subscription rate quote.



Is CME included in institutional subscription packages?

CME is not included in institutional subscription packages. CME is only available for purchase by individuals.




Does PsychiatryOnline.org work with Athens?

Yes, PsychiatryOnline.org supports Athens authentication, and this authentication method is offered for any institutional subscription. If you would like to add your Athens ID to your account, please email institutions@psych.org with your Athens ID.



Open URLs and SFX
PsychiatryOnline.org supports two types of OpenURL linking: inbound and outbound. 
 
Inbound OpenURL Linking: PsychiatryOnline.org supports OpenURL at the journal article and book chapter level. We support the volume/page syntax for articles and the DOI syntax for book chapters as well as articles (for articles that have DOIs). Note that popular link resolvers, such as Ex Libris’s SFX, can be easily embedded into any OpenURL-compliant source, so you should have no problem enabling PsychiatryOnline.org OpenURL linking with them.
 
Here’s an example of two ways to link to the same article via inbound OpenURL at PsychiatryOnline.org:

Base URL: The base URL http://psychiatryonline.org/article.aspx?doi= works for all journal articles that have been assigned DOIs.

The base URL http://psychiatryonline.org/content.aspx?doi= works for all book chapters that have been assigned DOIs.

PsychiatryOnline.org currently does not offer OpenURL resolution at the publication (via ISSN) or issue level (via ISSN/Volume/Issue).

Outbound OpenURL Linking: PsychiatryOnline.org also supports outbound OpenURL linking. This feature enables dynamic linking of journal references to OpenURL-based institutional link resolvers and lets your patrons know whether your library provides access to the article or chapter being cited.

To enable outbound OpenURL linking, please provide us with your resolver base URL, link text, and image (image is optional; if provided it will appear in an article/chapter’s References section as the institutional link). You can email this information to us at institutions@psych.org.



How do I add my institution’s logo to our subscription?

You can now add your organization’s logo to the PsychiatryOnline.org homepage under “Your access is provided courtesy of COMPANY.” Please email institutions@psych.org with your logo in JPEG format with a max width: 300 px and max height: 100 px.



Do you have any marketing materials available to help us promote the subscription product(s) to our patrons?

APP offers DSM Premium and DSM-IV-TR Online only subscribers posters, pens, and bookmarkers for their library to distribute to patrons for special events and/or training days. Please send your request for these promotional materials to institutions@psych.org. If there is anything else you need to help promote APP products to your patrons, please feel free to ask.



Who should I contact with questions and/or technical issues?
If you have any questions or experience any trouble at all after the migration, please contact:

APP Customer Service
1000 Wilson Blvd, Suite 1825
Arlington, VA 22209 USA
Phone : 800-368-5777; 1-703-907-7322
Fax : 1-703-907-1092
Email: institutions@psych.org



When is DSM-5 going up on PsychiatryOnline.org?

The DSM-5 is being released in print in May 2013. It will be loaded to PsychiatryOnline.org in Summer 2013.






How do I obtain MARC records for the DSM Premium Collection?
Click here to access MARC records for the DSM Premium Collection.